Return & Refund Policy

Return Window

We accept returns within 14 days of delivery. After 14 days, we are unable to accept returns or issue refunds, except in cases where a plant arrived dead or severely damaged (see Live Plant Policy below).

Eligible Items

• Live plants in their original condition — healthy, unaltered, and in original packaging
• Unused soil, fertilizers, and accessories in original, unopened packaging

Non-Returnable Items

• Live plants that show signs of neglect, improper care, sunburn, overwatering, or other damage after delivery
• Plants that have been repotted or treated with chemicals after delivery
• Custom or made-to-order arrangements
• Final sale and clearance items (marked at time of purchase)
• Gift cards

Live Plant Policy — Arrived Damaged or Dead

We stand behind the health of every plant we ship. If your plant arrives dead or severely damaged due to shipping:

• Contact us within 48 hours of delivery at info@mayteesgardencenter.com
• Include your order number and clear photos of the plant and packaging
• We will review and, at our discretion, offer a replacement plant or full refund

Claims submitted after 48 hours of delivery cannot be honored, as we are unable to determine whether damage occurred during transit or afterward.

How to Return

1. Log in to your account and go to My Orders → Request Return
2. Select the item(s) you wish to return and provide a reason
3. We will review your request and respond within 1–2 business days
4. If approved, you will receive instructions for packaging and shipping the return

Alternatively, email info@mayteesgardencenter.com with your order number and reason for return.

Refund Timeline

• Once we receive and inspect your return, we will notify you by email
• Approved refunds are processed within 5–10 business days
• Refunds are issued to your original payment method (credit/debit card via Square)
• Your bank may take additional time to post the refund to your account

Return Shipping

• Damaged or incorrect items — we provide a prepaid return shipping label at no cost to you
• Change-of-mind returns — the customer is responsible for return shipping costs
• We recommend using a trackable shipping method for all returns, as we cannot be responsible for items lost in return transit

Contact

Questions about a return or refund? We're here to help: